| A. INTRODUCTION The NACHA Operating Rules support
an application that enables Originators
(i.e., merchants, billers, etc.) to
initiate a one-time ACH debit entry
to a Receiver's (Consumer's) account
for in-person purchases made at the
point-of-purchase. This application,
which is based on a written authorization
and account information drawn from
a source document (check) obtained
from the consumer at the point-of-purchase,
provides Originators with an alternative
to accepting consumers' checks as the
method of payment. This chapter addresses
issues relating to the origination
and receipt of point-of-purchase entries.
A point-of-purchase entry is an ACH
debit application used by Originators
as an alternative method of payment
for goods or services purchased in
person. These one-time debit entries
are initiated by the Originator to
the consumer's account based on a written
authorization and account information
drawn from a source document (a check)
obtained from the consumer at the point-of-purchase.
To initiate a point-of-purchase entry,
the consumer must present a check or
sharedraft that has not been previously
voided or negotiated to the Originator.
The Originator uses a check reading
device to capture the MICR information
from the check (i.e., routing number,
account number, and serial number),
which will be used by the Originator
to generate a debit entry to the consumer's
account. The Originator may not key
enter the MICR information from the
check, nor may the Originator key enter
the MICR information after the check
reader has captured this data. The
Originator then key enters the amount
of the transaction, after which an
authorization will be provided to the
consumer to sign, authorizing the debit
to his account. The Originator must
provide to the consumer (1) the consumer's
source document, which the Originator
has voided, (2) a copy of the consumer's
authorization, and (3) a receipt containing
specific information relating to the
purchase. |
|
| B. LEGAL
FRAMEWORK POP entries are subject to
the requirements of the NACHA Operating
Rules, the Electronic
Fund Transfer Act, and the Federal
Reserve's Regulation
E. Point-of-purchase entries
are considered to be ACH entries from
start to finish, with the consumer's
check used by the Originator solely
as a source document for the consumer's
routing and account number information. Such
transactions are not considered to
be truncated checks and do not
fall under the requirements of check
law or the Uniform
Commercial Code for the following
reasons:
(1) the check is not accepted by the
merchant as a negotiable instrument;
and
(2) the check is not negotiated by the merchant
or accepted into the check collection system. |
|
| C. OBLIGATIONS
OF ORIGINATORS
1.
Agreements with ODFI's (An
ODFI is the Originating
Depository Financial
Institution working with National
EFT)
Originators choosing to utilize
the ACH Network for POP transactions
should consider modifications
to their agreements with their
ODFI's to address the origination
of these entries. These modifications
should address the extent to
which the Originator and ODFI
will share liability for point-of-purchase
transactions and should define
any specific processing obligations
relating to such transactions. 2.
Authorization Requirements
Originators of POP entries
must obtain the consumer's written
authorization prior to initiating
a debit entry under this application.
Although the NACHA Operating
Rules do not prescribe specific
authorization language for the
point-of-purchase application,
the authorization must conform
to the requirements of the NACHA
Operating Rules, which require
that the authorization (1) be
in writing, signed or similarly
authenticated by the Receiver,
(2) be readily identifiable as
an ACH debit authorization, and
(3) clearly and conspicuously
state its terms. It is strongly
recommended that authorization
language for point-of-purchase
entries specifically state that
the check will not be processed.
This will assist consumers in
understanding the nature of the
transaction. Originators must
provide a copy of the authorization
to the consumer as required by
the NACHA Operating Rules.
Unlike authorization requirements
for most consumer debit entries,
Originators of point-of-purchase
entries need not include on the
authorization the method by which
the consumer must revoke the
authorization, as these entries
can not be returned using Return
Reason Code R07 (Authorization
Revoked). Consumers retain their
rights to stop payment on the
ACH entry (R08) or
to have it returned as unauthorized (R10) when
appropriate. 3.
Source Documents Acceptable Source Documents
Originators may only accept
a check or sharedraft as a source
document for a point-of-purchase
debit entry if:
- the check or sharedraft has
not been previously negotiated,
- the check or sharedraft has
not been previously voided,
- the check or sharedraft contains
a pre-printed serial number,
and
- the check or sharedraft is
drawn on a consumer account.
Unacceptable Source Documents
Checks that may not be used
as source documents for point-of-purchase
entries include:
- corporate checks,
- third-party checks,
- credit card checks,
- obligations of a financial
institution (e.g., cashier's
checks, money orders, traveler's
checks, official checks,
etc).
- checks drawn on the Treasury
of the United States, a
Federal Reserve Bank, or a Federal
Home Loan Bank,
- checks drawn on a state or
local government, or
- checks payable in a medium other
than United States currency.
4. Receipt Requirements
Originators must, at the point-of-purchase,
provide Receivers (Consumers)
with a receipt that contains
the following minimum amount
of information:
- Originator (Merchant) name,
- company (Merchant) / third-party
service provider telephone
number,
- date of transaction,
- transaction amount,
- source document check serial
number, and
- merchant number (or other
unique number that identifies
the location of the transaction).
It is also recommended,
but not required,
that the Originator provide
the following information on
the receipt provided to the
Receiver,
- merchant address,
- merchant identification number,
- Receiver's financial institution
routing number,
- Receiver's truncated account
number,
- Receiver's truncated identification
number, and
- transaction
reference number.
Originators must be aware
that the Receiver's complete
account number and complete
identification number are
not permitted to be placed
on the receipt. At the
Originator's discretion,
the receipt and the authorization
required for point-of-purchase
entries may be provided
to the consumer on the
same document or on different
documents.
5.
Formatting Requirements
Individual Name
Originators should be aware
that, with the POP SEC
Code, the inclusion of information
in the Individual Name Field
is optional. If the Originator
chooses to utilize this field,
it must include either (1) the
Receiver's (Consumer's) name,
or (2) a reference number, identification
number, or code that the merchant
uses to identify a particular
transaction or customer. (Note:
When a reference number, identification
number, or code is used to identify
the transaction or customer,
it should be uniquely related
to the individual or transaction.
A generic description is not
an acceptable means to identify
the Receiver or transaction.)
Check Serial Number
The rules governing POP entries
require that the Originator ensure
that the check serial number
from the Receiver's source document
is placed within the Check Serial
Number Field of the POP entry.
Originators should understand
that the NACHA Operating Rules permit
Originators to place only the
check serial number within the
Check Serial Number Field of
the POP Entry Detail
Record. The word "check," abbreviations
such as "ck" or "chk," or other
merchant codes must not be
included within the field.
Because the Check Serial Number
Field is defined as an alphanumeric
one, the NACHA Operating Rules require
information within this field
to be left justified and space
filled. The serial number of
the check must begin in the leftmost
position of the Check Serial
Number field, and any unused
spaces within the field must
be left blank.
INCORRECT examples:
- 0001234
- 000000000001234
- CK#001234
- CK1234
- 1234 6532986002
- CK1234 48832817
Correct example:
Originators should be aware
that the NACHA Operating
Rules require RDFI's
to print the check serial
number on the consumer's
bank statement.
6. Return of Point-of-Purchase Entries
Originators should be aware
that POP entries,
like other ACH transactions,
may be returned for a variety
of reasons. Originators should
be aware, however, that RDFI's
cannot return POP entries
based on a consumer's claim
that his authorization had
been revoked (R07) since these are one-time transactions where
the Originator will generally
process the transactions
immediately after the purchase
is complete. As appropriate,
however, the consumer may
(1) request his RDFI to stop
the payment of a POP entry (Return Reason Code R08), (2) requires his RDFI to
return an unauthorized POP entry (Return
Reason Code R10), or
(3) go directly to the
Originator (Merchant) to
request a refund of the
transaction.
- Originators should also
be aware that, because
the POP entry
application does not
require the Originator to capture
the consumer's name for
inclusion on the point-of-purchase
entry, the RDFI must
rely on the ODFI's warranty
regarding the validity of the
consumer's account number for
posting purposes. The RDFI,
therefore, may not return a
point-of-purchase entry using Return Reason Codes R03 or R17 solely because the consumer's name is not included
in the Individual Name
Field of the entry. The RDFI
may, however, use these Return
Reason Codes if otherwise
appropriate.
- Originators must be prepared
to handle returned point-of-purchase
entries and must establish
procedures that enable
them to identify and contact
the Receiver relating to any
unpaid debit entry. Because
the Originator does not
retain the consumer's voided
check as a source document,
and because the consumers'
name and address are not included
as part of the MICR-capture
process, Originators
will need to develop alternative
methods for retaining
information necessary to identify
the consumer for whom a point-of-purchase
debit has been returned.
While the NACHA Operating
Rules do not limit
the number of times a POP entry
may be reinitiated if
the entry has been returned
for insufficient or uncollected
funds, Originators are
encouraged to restrict
the number of times such
entries are reinitiated
to lessen the likelihood
of customer service inquiries
or confusion.
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|
| A. INTRODUCTION
Effective
December 15, 2000 through March
14, 2002, a short-term rule
is in place that enable Originators
to use the PPD format to truncate
consumer checks received through
the U.S. mail for the payment
of goods or services and to
collect those checks via the
ACH Network. This short-term
rule amendment provides a legal
framework within the NACHA
Operating Rules for the
protection of ACH participants
while testing the effectiveness
and acceptance of this consumer
check truncation application.
In order to originate PPD Accounts
Receivable Truncated Check
Debit Entries, the ODFI must
sign an agreement with the
National Association. |
|
| C.
ELIGIBLE ITEMS
To be eligible to
be truncated and transmitted
as a PPD Accounts Receivable
Truncated Check Debit Entry under
this short-term rule, an item
(check) must:
- have
been received by the
Originator (An Originator is a company
using National EFT's
check truncation products) through
the U.S. mail. (Note:
For purposes of this short-term
rule, (1) the term "U.S. mail" includes
mail delivered by the United
States Postal Service as well
as mail delivered via courier
service, including, but not limited
to, Federal Express, United Parcel
Service, or other local courier
service, and (2) the term "U.S.
mail" does not include
checks placed within merchant
drop boxes. These checks are
not considered to have been received
by the Originator via the U.S.
mail and are not eligible for
truncation under this short-term
rule.)
- be an item within the meaning
of Revised
Article 4 of the Uniform Commercial
Code (1990 Official Text)
- be a negotiable demand draft
drawn on or payable through
or at a Participating DFI (Depository
Financial Institution), other
than a Federal Reserve Bank
or Federal Home Loan Ban
- be completed and signed by
the consumer
- be dated 180 days or less from
the date the entry is transmitted
to the RDFI (i.e., the item to
which the PPD entry relates is
not stale dated)
- be drawn on a consumer account
- not have been previously presented
in its physical form (i.e., the
check can not have been processed
through the check collection
system)
- not have been previously presented
more than two times as an ACH
debit entry (i.e., the ACH debit
may be transmitted a maximum
of three times via the ACH Network)
Checks (items) that are ineligible to
be transmitted as PPD
Accounts Receivable Truncated Check
Debit Entries include,
but are not limited to :
- non-cash items
(as defined by Section
229.2(u) of Federal Reserve
Regulation CC)
- drafts drawn
on the Treasury of the United
States, a Federal Reserve Bank, or
a Federal Home Loan Bank
- drafts drawn
on a state or local government
that are not payable through or at
a Participating DFI
- obligations of
a financial institution (e.g.,
cashier's checks, treasurer's checks,
traveler's checks, money orders,
etc.)
- credit card checks
- third-party checks
- corporate checks
- items payable in
a medium other than United States
currency
- demand drafts or third-party
drafts that do not contain
the signature of the Receiver (i.e.
the person making the check.)
|
|
2.
Authorization / Notification Requirements
Originators of PPD Accounts
Receivable Truncated Check Debit Entries
must provide the consumer with notice
of the check truncation program prior
to receiving the first item to which
the PPD Accounts Receivable Truncated
Check Debit Entry relates. This notice
must clearly and conspicuously state
the terms of the truncated check entry
policy and must either (1) require the
consumer to authorize the truncation
of his checks and the initiation of ACH
debit entries via a writing that is signed
or similarly authenticated, or (2) notify
the consumer that, if the consumer does
not provide the Originator with written
notice not to truncate his checks,
those checks will be truncated.
When the express authorization of the consumer
is not obtained for truncation of consumer
checks (see Option #2 in previous paragraph),
Originators are strongly encouraged to include
the notice of the check truncation policy in
each subsequent bill / invoice that is provided
to the consumer and to include a telephone
number that the consumer may use to contact
the Originator with any questions regarding
the check truncation policy or to obtain specific
requirements for providing notice to the Originator not to
truncate the consumer's checks.
When explicit authorization of the consumer
is required, Originators must establish procedures
to retain a copy of the consumer's authorization
for two years from the termination or revocation
of the authorization and must be prepared to
provide a copy of the authorization to the
ODFI if requested to do so. |
|
3.
Collection Fees
PPD Accounts Receivable
Truncated Check Debit Entries may
be originated only for the face amount
of the check. No collection fees
may be added to the amount of the
item when it is transmitted as a
truncated check entry. To originate
an ACH debit entry to collect fees,
an Originator must transmit a traditional
PPD transaction (see ACH
Software Section) and must follow
all rules governing PPD entries,
including having first obtained the
consumer's written authorization
for such entry in accordance with
the requirements of the NACHA
Operating Rules. |
|
4.
Transmission of Entries and RDFI Cutoff
Hour
Originators must be
aware that their ODFI's assume an additional
warranty that the transmission of a PPD
Accounts Receivable Truncated Check Debit
Entry to its ACH Operator is in such
a time and manner that the entry will
not be made available to the RDFI before
2:00 p.m. (RDFI's local time) on the
banking day prior to the Settlement Date
of the entry. Originators must also understand
that an RDFI cutoff hour of 2:00 p.m.
(RDFI's local time) has been established
for PPD Accounts Receivable Truncated
Check Debit Entries, after which time
the receipt of such an entry by an RDFI
will be considered to have been at the
opening of business on the next banking
day. For example, a PPD Accounts Receivable
Truncated Check Entry made available
to the RDFI at 3:15 p.m. on Wednesday
will be after Wednesday's cut-off time
for receipt of these entries and will
be considered to have been presented
on Thursday, which is the Settlement
Date for the entry. These requirements ensure compliance
with Federal
Reserve Regulation CC, which contains
special provisions for the return of
checks in the amount of $2,500 or more.
Regulation CC requires that a paying
bank (the RDFI in the ACH debit environment)
returning a check in the amount of
$2,500 or more provide notice of non-payment
to the depositary bank (ODFI of a debit
in ACH terms) by 4:00 p.m. on the second
banking day following the day the check
was presented.
Because the receipt of the presentment
notice and the Settlement Date are
the same day, the return time frame
for PPD Accounts Receivable Truncated
Check Entries is the typical return
time frame for ACH transactions, which
requires that the return entry be received
by the RDFI's ACH Operator by its deposit
deadline for the return entry to be
made available to the ODFI no later
than the opening of business on the
second banking day following the Settlement
Date. The return of the ACH entry serves
as sufficient notice of non-payment
under Regulation CC. In order to be consistent with check
terminology, the term "Settlement Date
of the original entry" in the NACHA
Operating Rules has been replaced
with the terminology "banking day
of receipt of the presentment notice." |
|
| 5.
Number of Presentments
Originators may transmit
a PPD Accounts Receivable Truncated Check
Debit Entry a maximum of three times
via the ACH Network. A PPD Accounts Receivable
Truncated Check Debit Entry that has
been returned may not be reinitiated
unless (1) either the PPD entry has been
returned for insufficient or uncollected
funds, or the ODFI has taken corrective
action to remedy the reason for the return,
and (2) the item to which the PPD entry
relates has not been presented in its
physical form (e.g., processed through
the paper check collection system) and
has not been reinitiated more than two
times as a PPD entry. An item may not be presented
as a PPD Accounts Receivable Truncated
Check Debit Entry if the item has been
previously presented in its physical
form (i.e., the check has been processed
through the paper check collection
system). |
|
| 6.
Retention of Item / Copy of Item
Originators must retain
the original check to which the PPD Accounts
Receivable Truncated Check Debit Entry
relates for ninety (90) days from the
Settlement Date of the truncated check
entry and a copy (e.g.
scanned image, photocopy, microfiche,
etc.) of the check to which the PPD
Accounts Receivable Truncated Check Debit
Entry related for seven (7) years from
the Settlement Date of the truncated
check entry. When requested to do so by the ODFI, the Originator
must provide either the original check or a
copy of the front and back of the check to
the ODFI for its use or for the use of the
RDFI requesting the information. If the check
has been finally paid, this must be indicated
on the face of the check or copy of the check.
Once the item has been finally paid, Originators
may wish to destroy the original check after
the 90-day retention requirement to lessen
the potential for fraud or processing error
relating to retention of the original check. |
|
| 7.
Return of PPD Accounts Receivable Truncated
Check Debit Entries
Originators should be
aware that PPD Accounts Receivable Truncated
Check Debit Entries may be returned for
a variety of reasons. For the majority
of PPD Accounts Receivable Truncated
Check Entry returns, the RDFI must transmit
the return entry so that it is received
by the RDFI's ACH Operator by its deposit
deadline for the return entry to be made
available to the ODFI no later than the
opening of business on the second banking
day following the banking day of receipt
of the presentment notice (i.e., the
Settlement Date of the entry). However, Originators should be aware
that, for PPD Accounts Receivable Truncated
Check Debit Entries for which (1) the
Receiver had placed a stop payment
order on the item to which the PPD
Accounts Receivable Truncated Check
Debit Entry relates, (2) the required
notice stating the truncated check
entry policy was not provided by the
Originator, (3) the check is ineligible,
(4) all signatures on the check are
not authentic or authorized, or the
check has been altered, (5) the Receiver
has provided notice to the Originator not to
truncate the check, or (6) written
authorization of the Receiver was required
by the Originator prior to truncation
of the item and such authorization
was not obtained from the Receiver,
the RDFI will be able to transmit a
return entry to its ACH Operator by
its deposit deadline for the return
entry to be made available to the ODFI
no later than the opening of business
on the banking day following the sixtieth
(60th) calendar day following the Settlement
Date of the truncated check entry.
With the exception of returns due to
stop payment on the original item,
the Receiver will have been required
to execute an affidavit declaring and
swearing under oath the reason for
the return as described above. |
|
| A. INTRODUCTION
The NACHA
Operating Rules permit
the ACH Network to be utilized
to transmit ACH debit entries
in place of a paper check
after the paper check has
been returned for insufficient
or uncollected funds. This
chapter addresses issues
relating to the origination
and receipt of re-presented
check entries. |
|
| B. LEGAL
FRAMEWORK
Re-presented
check entries are subject to
the requirements of the NACHA
Operating Rules, the Uniform
Commercial Code (UCC), and
the Federal
Reserve Regulation CC. These
entries are not, however, subject
to the Electronic Funds Transfer Act or Regulation E. The legal framework for Re-Presented
Check Entries is premised on
the fact that the origin of each
Re-Presented Check Entry is a
paper check that has been dishonored.
Transfers of funds that were
originated by a check, draft,
or similar paper instrument are
specifically excluded from coverage
under the EFTA (15 U.S.C. 1693a(6)) and Regulation E (12 C.F.R. 205.3(c)(1)). Accordingly,
if a re-presented check entry
is treated as a check transaction
for purposes of the EFTA and Regulation E, it follows that the UCC and Regulation CC should
continue to be the bodies of
law that govern the rights and
responsibilities of the parties
involved with that payment, even
though it has been converted
to electronic form. |
|
|
To be eligible to
be transmitted as a Re-Presented
Check Entry, an item (check)
must:
- be an item within the meaning
of Revised
Article 4 of the Uniform Commercial
Code (1990 Official Text)
- be a negotiable demand draft
drawn on or payable through or
at a Participating DFI (Depository
Financial Institution), other
than a Federal Reserve Bank or
Federal Home Loan Bank
- be in an amount less than $2,500
- indicate on the face of the
document that it was returned
for insufficient or uncollected
funds
- be dated less than 180 days
from the date the entry is transmitted
to the RDFI
- be drawn on a consumer account
- must have been previously presented
(a) no more than twice in paper
form, if the entry is an initial
Re-Presented Check Entry; or
(b) no more than once in paper
form and no more than once as
a Re-Presented Check Entry, if
the entry is a reinitiated Re-Presented
Check Entry.
Checks (items) that are ineligible to
be transmitted as Re-Presented
Check Entries include, but
are not limited to :
- non-cash items (as defined
by Section
229.2(u) of Federal Reserve Regulation
CC)
- drafts drawn on the Treasury
of the United States, a Federal
Reserve Bank, or a Federal Home
Loan Bank
- drafts drawn on a state or
local government that are not
payable through or at a Participating
DFI
- United States Postal Service
money orders
- items payable in a medium other
than United States currency
- items that are third-party
items (e.g., the payee endorses
a check over to a third party
who also endorses the check)
- demand drafts and third-party
drafts that do not contain the
signature of the Receiver (e.g.,
the drawer does not sign a check
but authorizes another party
to debit his account via a draft).
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|
| 2.
Notice Requirement
Originators of RCK entries must provide
notice to the check writer, prior to
receiving the item to which the Re-Presented
Check Entry relates, informing the
check writer that his returned check
may be collected electronically if
the check is returned for insufficient
or uncollected funds.
The manner in which the Originator
provides notice to the check writer
is not prescribed by the NACHA Operating
Rules. However, the notice must
clearly and conspicuously state the
terms of the Re-Presented Check Entry
policy. It is recommended that notice
provided at the point-of-sale be clearly
displayed on a sign at the point-of-sale,
and that notice provided by a billing
firm (e.g., utility company or credit
card company which issues a bill for
payment) be clearly displayed on or
with the monthly billing statement.
Originators should be aware that,
to protect both the check writer and
the RDFI, a check writer will be able
to sign an affidavit at his RDFI if
the required notification by the Originator
is not provided and, consequently,
have his account recredited. The RDFI,
in turn, will be able to return the
RCK entry (for which the check writer
has signed an affidavit that notice
was not provided) by transmitting the
return entry to its ACH Operator by
its deposit deadline for the return
entry to be made available to the ODFI
no later than the opening of business
on the banking day following the sixtieth
(60th) calendar day following the settlement
date of the RCK entry. |
|
| 3.
Restrictive Endorsements Any
restrictive endorsement
(e.g., "For
Deposit Only") placed on the item
by the Originator or its agent is
void or ineffective when the item
is presented as a Re-Presented Check
Entry. |
|
| 4.
Collection Fees Re-Presented Check Entries may be
originated only for the face amount
of the check. No collection fees may
be added to the amount of the item
when it is transmitted as an ACH entry.
To originate an ACH debit to collect
fees, (see RCK
Fees allowable by state) an Originator
must transmit a traditional PPD transaction
and must follow all rules governing
PPD entries, including having first
obtained the consumer's written authorization
for such an entry in accordance with
the requirements of NACHA Operating
Rules.
Some Originators may desire to place
an authorization stamp on the check
being used for the payment of goods
or services in order to collect a returned
check fee in the event that the check
is returned for insufficient or uncollected
funds. In order for this practice to
be compliant with the NACHA Operating
Rules, the following requirements
must be met:
An authorization placed on the check
must be signed (not initialed). This
signature must stand alone, i.e., the
authorization language for the ACH
debit entry must not be stamped in
close proximity to the maker's signature
on the check. The signature must clearly
relate to the authorization language
itself.
The authorization on the check must
be identifiable as an ACH debit authorization
and must clearly and conspicuously
state its terms (i.e., the print cannot
be so small or smeared that a consumer
would be unable to easily read the
authorization and understand its terms).
The authorization on the check must
contain information that explains how
the consumer may revoke the authorization.
The Originator must provide the consumer
with an electronic or hard copy of
the authorization.
The Originator must retain the original
or a microfilm (or its equivalent)
copy of the authorization for two years
from the termination or revocation
of the authorization.
Authorization language, if stamped
on the back of the check, should
be in the endorsement space provided
and not lower on the check. Before
stamping the back of a check with
anything other that an endorsement,
Originators must ensure that they
understand and are in compliance
with both the NACHA Operating
Rules and all regulations that
govern the collection of checks.
|
|
| 5.
Number of Presentments Originators may
transmit a Re-Presented Check
Entry no more than twice after
the first return of a paper item,
and no more than once after the
second return of a paper item. |
|
6.
Retention of Original Item / Copy of
Item
Originators must retain
the original check to which the Re-Presented
Check Entry relates for ninety (90) days
from the Settlement Date of the Re-Presented
Check Entry, and a copy (e.g.
scanned image, photocopy, microfiche,
etc.) of the check to which the Re-Presented
Check Entry relates for seven (7) years
from the Settlement Date of the Re-Presented
Check Entry. When requested to do so by the ODFI, the Originator
must provide either the original check or a
copy of the front and back of the check to
the ODFI for its use or for the use of the
RDFI requesting the information. If the check
has been finally paid, this must be indicated
on the face of the check or copy of the check.
Once the item has been finally paid, Originators
may wish to consider developing procedures
to destroy the original check after the 90-day
retention requirement to lessen the potential
for fraud or processing error relating to retention
of the original check. |
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| 7.
Return of Re-Presented Check Entries
Originators should be
aware that Re-Presented Check Entries
may be returned for a variety of reasons.
For the majority of Re-Presented Check
Entry returns, the RDFI must transmit
the return entry so that it is received
by the RDFI's ACH Operator by midnight
of the second banking day following the
banking day of receipt of the Re-Presented
Check Entry. However, Originators should be aware
that, for Re-Presented Check Entries
for which (1) the Receiver had placed
a stop payment order on the item to
which the RCK relates, (2) the required
notice stating the Re-Presented Check
Entry policy was not provided by the
Originator, (3) the check is ineligible,
(4) all signatures on the check are
not authentic or authorized, or (5)
the check has been altered, the RDFI
will be able to transmit a return entry
to its ACH Operator by its deposit
deadline for the return entry to be
made available to the ODFI no later
than the opening of business on the
banking day following the sixtieth
(60th) calendar day following the Settlement
Date of the RCK entry. With the exception
of returns due to stop payment on the
original item, the Receiver will have
been required to execute an affidavit
declaring and swearing under oath the
reason for the return as described
above. |
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| A. INTRODUCTION
On
September 14, 2001, an amendment
to the NACHA Operating Rules will
become effective that will
permit an Originator of a Single
Entry consumer debit transaction
to obtain the consumer's authorization
for a debit entry, including
the banking information, orally
via the telephone. An entry
based upon a consumer's oral
authorization must utilize
a new Standard Entry Class
Code, TEL (Telephone-Initiated
Entry). This new Standard
Entry Class Code will enable
ACH participants to readily
identify Single Entry transactions
that are initiated pursuant
to a consumer's oral authorization
via the telephone. These rules
streamline the ACH authorization
process by providing an alternative
method for obtaining the consumer's
authorization for Single Entry
ACH debit activity, facilitating
use of the ACH Network for
one-time payments. Because TEL entries
are Single Entry debits, Originators
must be aware that they must
obtain a separate oral authorization
from the consumer for each
entry to the consumer's account. |
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| C. LEGAL
FRAMEWORK
TEL entries
are subject to the requirements
of the NACHA Operating Rules and
the Electronic
Fund Transfer Act as implemented
by the Federal Reserve Board's Regulation E. While Regulation E covers both recurring and non-recurring
ACH debit entries, the Regulation
does not have specified requirements
for the authorization of non-recurring
ACH debit entries. |
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| B. TEL ENTRIES
A TEL entry
is an entry initiated by an Originator
in response to a consumer's oral
authorization, which includes
the consumer's banking information,
captured via the telephone to
transmit a Single Entry ACH debit
to his account to collect payment
for goods or services. A Single
Entry is a one-time transfer
of funds initiated by the Originator
in accordance with the Receiver's
authorization. Originators may
not utilize this Standard Entry
Class Code to transmit credit
entries, with the exception of
reversals, to the consumer's
account.
A TEL entry should not
be initiated in situations where
the consumer has provided the
Originator with a standing authorization
for the transmission of multiple
but non-recurring ACH debit entries
to his account (e.g., the consumer
has provided a written authorization
to his brokerage firm to debit
the consumer for occasional securities
purchases). Although the purchase
may be transacted via telephone,
authorization and banking information
were provided via a separate
written authorization. In this
situation, ACH debit activity
should be originated using the
PPD Standard Entry Class Code
as defined by the NACHA Operating
Rules.
A TEL entry may be transmitted
only in circumstances in which
(1) there is an existing relationship
between the Originator and the
consumer, or (2) there is not
an existing relationship between
the Originator and the consumer,
but the consumer has initiated
the telephone call to the Originator.
A TEL entry may not be
used by an Originator when there
is no existing relationship between
the Originator and the consumer,
and the company has initiated
the telephone call. The Originator
and the consumer are considered
to have an existing relationship
when either (1) there is a written
agreement in place between the
Originator and the consumer for
the provision of goods or services
(e.g., the consumer has an insurance
policy with the Originator),
or (2) the consumer has purchased
goods or services from the Originator
within the past two years. |
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| 2.
Authorization Requirements (An
Originator is a company using
National EFT's TEL software
products) As with other ACH entries, Originators of TEL entries
must obtain the consumer's explicit authorization
prior to initiating a debit entry to a consumer's
account. Unlike other debit entries to a consumer's
account, however, Originators need not provide
the consumer with a written authorization for
the consumer to sign or similarly authenticate.
Instead, the Originator may obtain the consumer's
authorization for a TEL entry orally
via the telephone. Originators of TEL entries
are obligated either to tape record the consumer's
oral authorization or to provide, in advance
of the Settlement Date of the entry, written
notice to the consumer that confirms the oral
authorization. The Originator must ensure that,
at a minimum, the following specific information
is disclosed to the consumer during the telephone
call:
the date on or after which the consumer's
account will be debited
the amount of the debit entry to the consumer's
account
the consumer's name
a telephone number that is available to the
consumer and answered during normal business
hours for customer inquiries
the date of the consumer's oral authorization
a statement by the Originator that the authorization
obtained from the Receiver will be used to
originate an ACH debit entry to the consumer's
account.
For an oral authorization obtained over
the telephone to be valid, the Originator
must (1) state clearly during the telephone
conversation that the consumer is authorizing
an ACH debit entry to his account, and
(2) express the terms of the authorization
in a clear manner. The Originator must
retain either the original or a duplicate
tape recording of the consumer's oral authorization
or a copy of the written notice confirming
the consumer's oral authorization for two
years from the date of the authorization.
An Originator
that chooses the option to provide
the consumer with written notice
confirming the consumer's oral
authorization must disclose to
the consumer during the telephone
call the method by which such notice
will be provided. The written notice
must include, at a minimum, the
six pieces of information required
to be disclosed during the telephone
call, as described above. Originators
should understand that the term "provide" is intended to mean
that the Originator has utilized a medium
(e.g., U.S. mail, FAX, or other mail delivery
method) to send the written notice to the
consumer. (Note: At this time, use of e-mail
communication is NOT considered to be an
acceptable delivery method for provision
of written notice to the consumer.) The
term "provide" does not imply receipt
of such notice by the consumer. Originators
must understand that, when written
notice is used to confirm the authorization,
the consumer must be afforded the
right to contact the Originator,
using the telephone number provided,
to correct any erroneous information
contained within the notice.
An Originator using a voice response unit
(VRU) to capture a consumer's authorization
for a TEL entry must understand
that key-entry responses by the consumer
to input data and to respond to questions
does not qualify as an oral authorization.
A VRU may be used by the consumer to key
enter data and to respond to questions,
provided that the actual authorization
by the consumer (including the six pieces
of information defined above) is provided
orally.
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| 3.
Risk Management In an effort to minimize the risk
related to Telephone-Initiated Entries,
in which the identity of the consumer
and the consumer's assent to the authorization
cannot be assured by a written authorization,
the NACHA Operating Rules require
Originators to implement a number of
specific risk management procedures
relating to TEL entries:
Verification of Identity of Receiver
Originators of TEL entries
are required to utilize commercially
reasonable procedures to verify
the identity of the consumer. Originators
will need to establish a commercially
reasonable method (e.g., use of
a directory, database, etc.) to
verify the consumer's name, address,
and telephone number. The Originator
is also advised to further verify
the Receiver's identity by verifying
pertinent information with the
Receiver (e.g., past buying history,
mother's maiden name, Caller ID
information, etc.).
Verification of Routing Numbers
Each Originator that initiates TEL entries
must establish commercially reasonable
procedures to verify that routing
numbers are valid. Because TEL entries
are Single Entry debits where consumers
will provide their routing numbers
by reading them from a source document
(e.g., the consumer's check), there
are likely to be circumstances
in which the routing number is
provided by the consumer incorrectly.
Similarly, there may be situations
in which the MICR information on
the consumer's check is not appropriate
for ACH processing. As a result,
exception processing related to TEL entries
may increase. To minimize the potential
for exception processing with respect
to these transactions, each Originator
is obligated to employ commercially
reasonable procedures to verify
that routing numbers are valid.
Verification of the validity of
the entry's routing number can
be accomplished through the use
of a database or directory (either
commercially or proprietary), or
through other methods devised by
the Originator. The validity of
the entry's routing number may
also be verified by manual intervention
such as contacting the consumer's
financial institution. Although
the NACHA Operating Rules do
not require verification of the
structure of the consumer's account
number. Originators are encouraged
to establish similar procedures
to validate this information prior
to the transmission of TEL entries.
A
commercially reasonable system,
technology, practice, or
procedure is one that corresponds
to commonly accepted commercial
practices among commonly
situated Originators conducting
similar types of business.
In other words, the concept
of "commercial
reasonableness" means that
an Originator, given the
facts of a specific transaction,
acted in a way that other
similar Originators would
have acted. The determination
of commercial reasonableness
is based on the situation
of each Originator with respect
to a number of factors including
the size, type, and frequency
of entries typically transmitted
by the Originator, the alternative
available to the Originator,
and procedures in general
use by similarly situated
Originators. Whether an Originator
has fulfilled its obligations
to perform in a commercially
reasonable manner will be
determined based on an evaluation
of those circumstances, including
a weighing of the cost to
the Originator to employ
a particular technology or
procedure against the level
of protection it affords
to the Originator and other
ACH participants. A party
challenging the Originator
that the use of a particular
system, technology, practice,
or procedure has the burden
of proving that it was not
commercially reasonable.
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For more information:
Immediate Payment Solutions, LLC
Email: Info@ImmediatePaymentSolutions.com
(866) 477-1669
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